Refund policy
Returns & Exchanges
We want you to love your purchase! If something isn’t quite right, we’re here to help.
Returns are accepted within 14 days of delivery for store credit or exchange.
To be eligible, items must be:
Unused and in original condition
With original tags/packaging (if applicable)
Free of odors, makeup, pet hair, or damage
Final-sale items (including clearance, custom crochet pieces, and personal care items) are not eligible for return.
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Refunds
Approved returns will receive store credit via email once the item is received and inspected.
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Shipping Costs
Return shipping costs are the responsibility of the customer.
Original shipping fees are non-refundable.
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Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 72 hours of delivery with photos. We will make it right!
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How to Start a Return
Email us at support@collectivebychristena.com with:
Order number
Item(s) you’d like to return
Reason for return
Photos if damaged
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Special Notes
Crochet items are handmade and one-of-a-kind — slight variations are part of the charm!
Vintage & pre-loved luxury pieces may show gentle wear — all details are disclosed in listings.
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✨ Thoughtfully curated pieces deserve thoughtful care — thank you for supporting a small business. ❤️